Job Information
Nestle Nespresso - eCommerce Business Analyst & Project Manager in Assago, Italy
At Nespresso, our journey started with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee. Since 1986, Nespresso has redefined and revolutionized the way millions of people enjoy their espresso coffee.
Position Snapshot
Nespresso Italy, Milan headquarters (Assago)
Nespresso welcomes people with disabilities
eCommerce, B2C Team
Permanent contract
University Degree in Statistics, Management, or similar.
Approximately 6 years' experience in a Business Analyst role in eCommerce & Digital, including platform management (mobile & Social)
Previous people management experience would be highly appreciated
Fluency in Italian and English is mandatory.
Position Summary
As the Country eCommerce Analyst & Project Manager, you will play a crucial role within the eCommerce Department, working closely with the eCommerce Manager.
This role will involve capturing and analyzing online user behaviours, decomposing high-level information into details, abstracting up from low-level information to a general understanding, and presenting findings and clear recommendations to teams and leaders within the organization.
A significant aspect of this role is the managerial component, which involves leading and managing a team member, ensuring teamwork and effective collaboration.
A Day in the Life of the eCommerce Business Analyst & PM:
• Advanced Analytics: Analyze e-Business metrics and KPIs, track website performance, business trends, customer behaviour, and other key success indicators.
• Strategic Recommendations: Suggest improvements to the website UX and business actions based on data analysis to enhance customer satisfaction and performance.
• Operational and Strategic Planning: Plan, measure, and execute plans to improve business performance.
• Data Management: Build data models, manage reports and dashboards with BI tools, with mandatory knowledge of Power BI and GA.
• Stakeholder Engagement: Develop relationships with Digital, eCommerce, and Marketing to turn insights into action. Communicate complex information to non-technical stakeholders.
• Leadership: Manage and lead a team member, fostering a collaborative and results-driven environment.
What Will Make You Successful?
• Mandatory knowledge of data modeling with Power BI (or similar BI tools) and Google Analytics. Experience with SQL will be considered as a plus. Familiarity with website structure, A/B testing, and UX optimization.
• Leadership Skills: Experience in managing at least one team member, demonstrating strong leadership and team management abilities.
Nestle
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