Turner Broadcasting CNN Tour Guide in Atlanta, Georgia


Posting Job Title:

CNN Tour Guide

WarnerMedia Division:



United States - Georgia - Atlanta

Posting Job Description:

This is our story

The CNN Studio Tours Guide position is an exciting and rewarding entry-level opportunity for candidates looking to start a career at Turner. During their tenure with the CNN Studio Tours, guides are exposed to many different departments, gain valuable knowledge about our businesses, and are encouraged to leverage their experience to further their careers within CNN and TBS, Inc.We are CNN. Will you join us?

See what it’s like to work at CNN! Follow us onInstagram,TwitterandFacebook.

*What part will you play? *

The Tour Guide's major responsibility is to conduct five to seven guided tours each day for groups of 45 people. This includes gathering groups together in the atrium, clearly and professionally disseminating all the information contained in the CNN Studio Tours Script, fully and accurately answering all questions asked of them, and maintaining current knowledge of CNN, Turner, and Warner Media. Outside of the daily tour responsibilities, the tour guide is expected to:

  • Sell tickets at the box office
  • Take phone-in reservations using the reservations system
  • Assist with front-of-the-house duties
  • Fulfill brochure requests from tour operators and welcome centers
  • Assist with Studio Tours Events, our corporate event business
  • Assist with marketing projects.
  • Attend and facilitate meetings and classes as necessary
  • Plan and implement individual and group projects designed to improve the quality or increase awareness of the tour
  • Assist with other projects and presentations as required

What do we need from you?

Minimum experience requirements include:

  • Four-year college degree in a related field such as Marketing, Public Relations, Communications, or Journalism
  • Experience in a customer-service-oriented industry
  • Must be able to work independently as well as in a team in a fast-paced environment
  • Public speaking experience (experience in college is acceptable)

Desirable experience requirements (not mandatory) include:

  • Experience with giving tours or in the travel/tourism industry
  • Marketing and/or public relations experience
  • Ability to speak multiple languages
  • News production experience Qualities of a successful Candidate:

The CNN Studio Tours Guide is often the only interaction that the public has with a CNN employee, so s/he must always represent the brand with professionalism, confidence, and decorum.A successful tour guide should exhibit these qualities:

  • Professional and polished appearance (a uniform and dry cleaning service is provided)
  • Excellent interpersonal skills and a friendly and approachable demeanor
  • Ability to work under pressure and within the confines of multiple deadlines
  • Ability to improvise when something malfunctions or there is a sudden change
  • Excellent written, verbal, and non-verbal communication skills
  • Ability to handle and resolve conflict professionally
  • Punctuality and willingness to show initiative

Other Information:

  • This is a full-time benefits-eligible position
  • The non-negotiable salary is $27,560 annually ($13.25 per hr.) with opportunities for overtime.
  • Promotions are based on merit and are not guaranteed; however most tour guides move to positions within other departments in 12 to 24 months
  • The tour is closed Easter Sunday, Thanksgiving Day, Christmas Eve and Christmas Day
  • Candidate must pass a full criminal and financial background check
  • Guides are expected to work evenings, weekends and holidays

*But wait, there’s more! *

  • Paid time off every year to volunteer
  • 2015 Best Company forWorking Mothers
  • An in-houselearning and development teamto help shape and grow your career
  • Part of the Warner Media family of powerhouse brands like HBO, Cartoon Network, Adult Swim, TNT, and TBS


rner Broadcasting System, Inc. and its subsidiaries are Equal Opportunity Employers Minorities/Females/Sexual Orientation/Gender Identity/Protected Veterans/Disabled. Turner Broadcasting System, Inc. and its subsidiaries are E-Verify users.

Requisition #:


Position Type:

Full Time

Area of Interest:

Retail/Store Operations/Tour Operations

Business Unit_TBS:



Advertising, Cable/Broadcast Television Networks, Games – Development & Publishing, Online Content/Services