Job Posting Description

Philips is a leading health technology company focused on improving people’s health and enabling better outcomes across the health continuum from healthy living and prevention, to diagnosis, treatment, and home care. Philips leverages advanced technology, deep clinical, and consumer insights to deliver integrated solutions. The company is a leader in diagnostic imaging, image-guided therapy, patient monitoring, and health informatics, as well as in consumer health and home care.

Your Opportunity :

We are looking for a Technical Consultant to join Philips Healthcare, to ensure the delivery of Healthcare IT solutions to customers continues to be world class. This is a challenging and rewarding opportunity within Philips Healthcare, which will have a strong focus on Radiology.

In this role, you have the opportunity to focus on delivering excellent services in both implementation and support to customer and being there for customers when they need us most. The Technical Consultant is a key member of the implementation project and/or service team fostering collaboration through sharing experiences, information, perspectives, skills, and expertise

• You will drive continuous improvements of our implementation methodology and service offerings based on customer feedback there by ensuring high customer satisfaction. Activities include Scoping, designing, building, deploying and/or integrating solutions, analyzing the unique business, technical and clinical customer requirements to design, build and/or integrate the most appropriate solution, resolution of incidents, problems and services requests raised by customers (internal or external). The role provides a conduit between its area of expertise and the cross functional teams; comprising Philips EDI as represented by the Solutions Team, Project Office, EDI Sales and Management. Represents Philips professionally in both customer and internal team situations

Key Responsibilities

• Scoping, designing, building, deploying and/or integrating Radiology solutions

• Fulfilling software implementation deliverables such as detailed design documentation, system build, configuration and testing

• Analyzes the unique business, technical and clinical customer requirements to design, build and/or integrate the most appropriate solution

• Based on customer requirements, serves as a consultant to provide technical recommendations that best suit the environment

• Documentation of solutions to ensure support teams and other consultants can participate in support and onward development

• Practices strong configuration management and version control

• Execute activities as described in the Philips Excellence Process Framework

• Manage and maintain effective communication with customers in relation to logged service requests and project deployment.

• Mentors and trains customers to maintain their systems

• Is a customer advocate and leverages insights to drive product decisions.

• Participate and contribute in cross functional team as an active team member. Contributes to the collective learning of Philips, seeking to share knowledge globally; assesses and shares repeatable processes that can be leveraged across multiple projects ·

• Manage effective communication with internal and external cross functional teams.

• Effectively utilize service and project management tools for the logging, triage and classification of cases and time worked against a project in line with published work instructions, leading to resolution – remotely or onsite.

• Meeting project milestones and timelines for tasks / activities that has been assigned.

• Negotiating and prioritizing, timelines, case load with various internal stakeholders and/or the support teams.

• Participate project deployment and associated activities which may require working beyond business hours.

• Work with the technical support team to optimize existing install bases with learnings from deployments.

We are looking for

• Relevant diploma, degree in computer science or related technology

• 3 years’ experience in Healthcare Informatics and/or Healthcare IT

• Hands-on experience supporting customers preferred

• Familiarity with Oracle database, VMware, Hyper-V, Windows Server application and network technologies.

• Familiarity with servicing, maintaining, and troubleshooting medical devices.

• Awareness of or Familiarity with healthcare date exchange protocols like including DICOM, HL7 etc. preferred

• Proven proactive, self-starter with ability to assess complicated scenarios, determine action required, and engage appropriately to resolution

• Proven ability to solve problems systematically and effectively, ensures high customer satisfaction

• Self-driven, independent, humble and team spirited

• Exhibits leadership through personal responsibility, accountability, and teamwork.

• Able to write client-side scripts like PowerShell, batch etc preferred

• Has working knowledge of at least one programming language preferred

• Has working knowledge of XML and XSLT preferred

Our Offer

You’ll be part of a company that is committed to improving the lives of 3 billion people a year by the year 2025 through market-driven innovations in healthcare, lighting and lifestyle. We are passionate about offering our employees the challenges, responsibilities, coaching and learning opportunities needed for their personal and professional development. We believe in ample reward and special recognition for a job well done, and we welcome the cultural awareness, mutual understanding, open minds and out-of-the-box thinking that come from international multidisciplinary team working.

At Philips, you can accelerate your personal growth by being part of entrepreneurial teams, building a career designed for you and integrating work-life balance throughout your career with us.