Founded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio. We provide peace of mind to more than 1.6 million Ohioans through our high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement and individual plans.

Medical Mutual’ s status as a mutual company means we are owned by our policyholders, not stockholders, so we don’t answer to Wall Street analysts or pay dividends to investors. Instead, we focus on developing products and services that allow us to better serve our customers and the communities around us and help our members achieve their best possible health and quality of life.

Process all new group and benefit change implementation paperwork. Responsible for managing shared service inbox and responding to client and broker requests. Will coordinate and collaborate with any assigned Specialty Product Representative and/or MMO Health Account Executive, when applicable.

Responsibilities

· Maintains client records for assigned groups working directly with clients and/or through broker relationships.

· Responsible for completing a number of group onboarding tasks (new group implementation and benefit change) including gathering completed paperwork and required data elements to complete the account worksheet, ensuring enrollment is sent to Membership, delivering and securing signed SDC group contract.

· Monitors shared SDC email inbox, incoming service phone calls, and on-line chats. Responds to inquiries and handles problem resolution promptly and professionally. Will coordinate and collaborate with any assigned Specialty Product Representative and/or MMO Health Account Executive, when applicable.

· Serve as client subject matter expert for in-depth knowledge of products, services and industry best practices to effectively consult with clients and brokers.

· Assist with employee enrollment meetings to employer groups. Represents SDC at association meetings, trade shows (booths, exhibits) and other functions as needed.

· Performs other duties as assigned

Qualifications

Education and Experience:

· Associates degree in Business, Marketing or related field or equivalent combination of education and experience.

· Two or more years of experience in a Client Service or client facing position in the insurance or other industries.

Professional Certification(s):

· License to sell Life and Health in designated service area (Ohio, Kentucky, Indiana) is preferred. Must be willing to maintain current licensure by attending continuing education courses as required by Ohio Department of Insurance.

Technical Skills and Knowledge:

· Ability to develop full understanding of company history/philosophy and services provided.

· Knowledge of ACT Database software; Microsoft Office – primarily Word, Excel, Outlook. Others within MS Office helpful but not required.

· Ability to calculate figures and amounts such as percentages, discounts, commissions pro-rata. Ability to apply concepts of basic accounting.

Physical Demands/Work Environment:

· Performs work in an office setting with moderate levels of noise, sitting for long periods of time, employing repetitive motion using computers and phones, and with exposure to fluorescent lighting.

Medical Mutual is looking to grow our team! We truly value and respect the talents and abilities of all of our employees. That's why we offer an exceptional package that includes:

A Great Place to Work:

• We will provide the equipment you need for this role, including a laptop, monitors, keyboard, mouse and headset.

• Whether you are working remote or in the office, employees have access to on-site fitness centers at many locations, or a gym membership reimbursement when there is no Medical Mutual facility available. Enjoy the use of weights, cardio machines, locker rooms, classes and more.

• On-site cafeteria, serving hot breakfast and lunch, at the Brooklyn, OH headquarters.

• Discounts at many places in and around town, just for being a Medical Mutual team member.

• The opportunity to earn cash rewards for shopping with our customers.

• Business casual attire, including jeans.

Excellent Benefits and Compensation:

• Employee bonus program.

• 401(k) with company match up to 4% and an additional company contribution.

• Health Savings Account with a company matching contribution.

• Excellent medical, dental, vision, life and disability insurance — insurance is what we do best, and we make affordable coverage for our team a priority.

• Access to an Employee Assistance Program, which includes professional counseling, personal and professional coaching, self-help resources and assistance with work/life benefits.

• Company holidays and up to 16 PTO days during the first year of employment with options to carry over unused PTO time.

• After 120 days of service, parental leave for eligible employees who become parents through maternity, paternity or adoption.

An Investment in You:

• Career development programs and classes.

• Mentoring and coaching to help you advance in your career.

• Tuition reimbursement up to $5,250 per year, the IRS maximum.

• Diverse, inclusive and welcoming culture with Business Resource Groups.

About Medical Mutual:

Medical Mutual’s status as a mutual company means we are owned by our policyholders, not stockholders, so we don’t answer to Wall Street analysts or pay dividends to investors. Instead, we focus on developing products and services that allow us to better serve our customers and the communities around us.

There’s a good chance you already know many of our Medical Mutual customers. As the official insurer of everything you love, we are trusted by businesses and nonprofit organizations throughout Ohio to provide high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement and individual plans. Our plans provide peace of mind to more than 1.2 million Ohioans.

We’re not just one of the largest health insurance companies based in Ohio, we’re also the longest running. Founded in 1934, we’re proud of our rich history with the communities where we live and work.

At Medical Mutual and its family of companies we celebrate differences and are mutually invested in our employees and our community. We are proud to be an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, veteran status, or disability status.

We maintain a drug-free workplace and perform pre-employment substance abuse and nicotine testing.

Title: SDC - Account Service Representative

Location: OH-Centerville

Requisition ID: 2400147