Job/Position DescriptionThe position provides entry-level administrative, technical and clerical support to the Child Care Investigations unit supervisor and staff. The position interacts routinely with Texas Department of Family and Protective Services staff and the general public. Works under close supervision, with minimal latitude for the use of initiative and independent judgment.To learn more about the agency, please click here{target="blank"}.WHY WORK FOR DFPS? The Texas Department of Family and Protective Services (DFPS) is responsible for protecting the unprotected and#151; children, elderly, and people with disabilities and#151; from abuse, neglect, and exploitation. DFPS accomplishes this responsibility by employing over 12,000 workers who live up to the agency's Mission, Vision, and Values{target="blank"} in service to the 27 million citizens{target="blank"} of Texas. DFPS is not only a qualifying organization for the Service Loan Forgiveness Program{target="blank"}, which forgives the remaining balance on college student Direct Loans after making 120 qualifying monthly payments, but also offers excellent health benefits{target="blank"}, special discounts on many products and services through the Discount Purchase Program{target="blank"}, a lifetime monthly retirement annuity as well as Texa$aver 401(k) and 457 Programs under the Employees Retirement System{target="blank"} of Texas. An additional benefit you will receive is 12 days of paid annual leave, 12 sick days, and the potential to earn up to four days of administrative leave each year. Your annual paid leave accrual increases as your tenure increases. Essential Job Functionsand#149;Answers and screens telephone inquiries; takes and routes messages and records intake information for referral to caseworkers. Greets visitors, responds to general questions, and directs callers to proper location. and#149;Prepares correspondence, forms narratives, travel vouchers, meeting notes, performance evaluations, and other documents to support work of the unit. and#149;Assists staff in matters of office processes and operations including, solving office software and equipment problems such as copy and fax machines to duplicate and transmit materials. Assists with sorting and routing mail. and#149;Prepares various forms, including time and leave, and arrangements and reimbursement for travel, in addition to assisting with training activities as needed to back-up other Unit Secretary. and#149;Maintains a Master Tracking Chart system for progress updates, and develops and maintains various forms, case files and reports. Performs data entry into IMPACT and other electronic programs and systems. Provides program and agency information and/or makes referrals to other community resources. and#149;Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned. Promotes and demonstrates appropriate respect for cultural diversity among coworkers and all work-related contacts. Registrations, Licensure Requirements or CertificationsKnowledge Skills Abilit https://jobshrportal.hhsc.state.tx.us/ENG/CareerPortal/jobprofile.cfm?szOrderID=604553 Copy the URL in the preceding sentence to an Internet Explorer browser to apply to the job directly through the Texas Health and Human Services Career Portal.