Position Summary

The Sales Assistant is responsible for assisting Travel Consultants in sales, administration, and preparation of all operational components and documents related to a booking.

Responsibilities and Accountabilities

• Provide sales support to Travel Consultants as assigned.

• Maintain A&K service and communication standards.

• Act as point of contact when Travel Consultant is not available including but not limited to vacations, meetings, and trainings.

• Good working knowledge of Travel Studio, all guest profiles, and itinerary information in Travel Studio.

• Create and format proposals from routings or custom itineraries as provided by DMCs utilizing

itinerary “blocks” or as built-in Travel Studio. Ensure that inclusions/exclusions accurately reflect terms for all destinations included in the proposal, as well as any special terms.

• Monitor DMC correspondence to ensure all confirmation has been received for services and send the final itinerary to DMC to ensure quality control

• Follow up with guests/Travel Agents on additional services requested, and collect missing information and itinerary details. Communicate updates to DMC or appropriate parties

• Monitor TC Mailboxes for operational actionable items on a daily basis

• Prepare personalized documents

• Create special inclusions in collaboration with the Travel Consultant

• Research competitive online pricing

• Coordinate and drive updates with the Travel Consultant on all reporting

• Collaborate with Travel Consultant when gaps in services are identified

• Ensure that booking financials are balanced, process payments, all extra services are paid in full, and appropriate notations in the record regarding booking margins in order to release final documents.

• Assist Guest Relations when post-tour issues require investigation into historical documentation

• Maintain a harmonious working relationship with guests, Travel Agent partners, colleagues, and vendors

• Special projects or other related duties as required.

• Develop knowledge, skills, and abilities in the areas of:

• Proper telephone etiquette and sales techniques

• Writing skills

• Accounting and costing protocol and procedures

• Geography

• A&K DMCs and Third-Party Suppliers

Skills and Abilities

• ​Strong multi-tasking skills and flexibility required

• Global Geography and destination knowledge

• Detail-oriented with excellent organizational skills

• Accuracy with data entry required

• Ability to work in a team environment

• Ability to work independently and within specified deadlines

• Excellent verbal/written communication skills and phone demeanor

• Must be proficient with all Microsoft Office applications and Internet search engines

• Basic Sabre skills preferred

• Knowledge of Internet search engines

• Must read/write/speak English

Requirements

Education and Experience

• Travel School or a college degree preferred

• High School diploma required

• Relevant travel industry experience preferred

Special requirements

• Evening, weekend, and approved overtime may be required