Ankura is a team of excellence founded on innovation and growth.

ABS Overview:At Ankura, we refer to our collective set of internal global business functions as ABS, or Ankura Business Services. ABS includes many critical capabilities required to provide first-in-class support to both our colleagues and our clients, including Finance, Legal, IT, the People Office (HR), Marketing & Communications, Real Estate, and office administration.

Position Summary:In the role of ABS India Leader, you will spearhead our efforts to expand our ABS delivery capabilities in India, with the objective being to build and run a multi-disciplinary ABS shared services team. This is an exciting opportunity to apply your expertise and lessons learned from other global shared services organizations to expand on our existing ABS capabilities in India, aligning with our firm’s culture and strategic anchors of first-in-class delivery and operational excellence. This role will report directly to our firm’s President and is pivotal in executing our corporate shared services strategy within a highly collaborative, matrixed, global consulting organization.

This position offers a hybrid work model, requiring onsite work in our Gurugram office, with the flexibility to work remotely.

Key Responsibilities:

• Collaborate with senior leadership to design and implement innovative strategies for ABS Shared Services.

• Exhibit outstanding program management skills focusing on technological advancements (including AI) to streamline service delivery and provide an exceptional customer experience.

• Serve as the principal coordinator between global ABS functional leads, business executives, and the local team to ensure smooth communication and alignment on service delivery philosophies.

• Manage stakeholder expectations meticulously by adhering to Service Level Agreements (SLAs) and maintaining rigorous operating standards.

• Initiate and propel continuous improvement efforts, integrating feedback to elevate service quality and reduce operational expenses.

• Establish robust governance frameworks to facilitate the broadening of the scope of services.

• Provide inspirational leadership to the ABS India team, nurturing a culture that reflects Ankura’s core values, leadership pillars, and operating principles.

Desired Profile:

• Operational Excellence: You are results-driven, aiming for high-quality outputs, and are adept at delivering a comprehensive suite of ABS services leveraging technology where possible.

• Global Team Leadership: With a “One Team” mentality, you are adept at leading within a diverse and intricate professional services landscape.

• Relationship Management: Your integrity and professionalism shine in building and sustaining relationships with senior stakeholders, and you have a proven track record of acquiring, motivating, developing, and retaining talent.

• Professional Experience:

• Shared Services Expertise: You bring over a decade of experience in design, implementation, and leadership within a global shared services framework, ideally managing a team of 150+ resources across diverse functions and international markets.

• Team Dynamics: Your leadership transcends cultural and geographical barriers, demonstrating a deep understanding of local nuances.

• Service Management: Your experience managing expansive shared services is marked by a continuous improvement ethos and a penchant for technological solutions, including AI.

• Stakeholder Engagement: Skilled in meeting the expectations of key stakeholders, you excel at conducting gap analyses and crafting sophisticated solutions.

Skills and Competencies:

• Strategic and Continuous Improvement Mindset: Your strategic vision empowers you to manage to SLAs, bolster service quality, and enhance delivery through technological innovation.

• Analytical Prowess: You are skilled in dissecting issues, performing gap analyses, and implementing solutions that align with SLAs and foster a positive employee experience.

• Leadership Excellence: Your exceptional leadership is matched with project management skills, inspiring and developing a diverse and innovative team.

• Communicative Clarity: Your superb communication skills enable you to liaise effectively with a wide range of global stakeholders and to craft and manage high-performing teams.

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Ankura is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. Equal Employment Opportunity Posters, if you have a disability and believe you need a reasonable accommodation to search for a job opening, submit an online application, or participate in an interview/assessment, please email accommodations@ankura.com or call toll-free +1.312-583-2122. This email and phone number are created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues unrelated to a disability, will not receive a response.

Ankura Consulting Group, LLC is an independent global expert services and advisory firm that delivers services and end-to-end solutions to help clients at critical inflection points related to conflict, crisis, performance, risk, strategy, and transformation. The Ankura team consists of more than 1,800 professionals serving 3,000+ clients across 55 countries who are leaders in their respective fields and areas of expertise. Collaborative Lateral Thinking That Deliversᵀᴹ, hard-earned experience, expertise, and multidisciplinary capabilities drive results and Ankura is unrivalled in its ability to assist clients to Protect, Create, and Recover Valueᵀᴹ. For more information, please visit, ankura.com.