Regional Account Ops Director

Job ID

156990

Posted

28-Feb-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Facilities Management

Location(s)

Hong Kong - Hong Kong

POSITION DESCRIPTION

Region: Aisa, including India, China, Japan, Taiwan, South Korea, Singapore, Malaysia, Thailand, Indonesia, and Philippines.

Services: Facilities Management, Asset & Engineering Management, Transaction Services, Project Management, FM Sourcing and Guest Relations Management.

Key Responsibilities

The client has experienced a strong period of growth and change, and as the direct result of increased efficiency, productivity and ongoing improvements.

To continue this trajectory, we’re searching for a highly qualified Operations Lead (Chief of Staff) to work closely with our regional leadership team. From Day 1, this person will have an immediate impact on our productivity by streamlining strategic initiatives, overseeing program management, and communicating objectives within work orders. The ideal candidate will have proven success in a business management role, with a special focus on leadership advising and inter-region and inter-team collaboration.

1. Communication liaison: You are responsible for relaying information between leadership, team members and other staff members. You will attend scheduled governance meetings, providing an overall picture of productivity to leadership and stakeholders, and then transmits information to the Work Order Leads. When needed you may be required to attend meetings as the Asia representative.

2. Consultation: Provide data analysis and metrics of the region’s productivity to the Leaders, suggest strategic initiatives to improve workflow, teamwork, and budget management.

3. Measure team performance: responsible for determining performance indicators for the account, then delivering those metrics. Own and manage staff engagement outcomes and processes for the region.

4. Oversee daily operations: working on the everyday action items, such as working with work order leaders on project coordination and business administration. Oversee strategic business initiatives, from development through successful execution, under the guidance of senior leadership and WO leads.

5. Prioritize tasks: Assisting with scheduling to make the most of limited time and resources to exceed our customers’ expectations and deliver on account and client goals.

6. Problem-solving: you wield decision-making power to identify employee issues and provide workable solutions. Review, design, and execute improvements to organizational structure; find knowledge and skills gaps and help address them.

7. Project assessment and facilitation: execute a new initiative or special project, assessing the risk, cost, and work required to achieve it, then facilitate and oversee the enterprise to completion. Improve current processes and optimize organisational procedures for efficiency and productivity.

Responsibilities

• Serve as liaison with staff, executives, senior leaders, and CRE leads regarding company climate, employee well-being, project updates, proposals, and planning.

• Assist the HR teams and talent acquisition with new hires, including documentation and onboarding, and collaborate to address and resolve all employee concerns.

• Oversee daily operations in collaboration with regional and work order leaders, and perform administrative tasks such as managing calendars, generating correspondence, maintaining hard copies and electronic files, planning, and coordinating annual corporate meetings, and scheduling facilities. Liaise with CBRE Platforms and services as required to achieve account goals.

• Develop and build on relationships with all employees for increased efficiency and responsiveness of existing operations and help define new operational strategies by working with CEO and other executives on special projects.

• Serve as a subject-matter expert, handling inquiries, developing action plans, and assisting with preparation and dissemination of communications.

Required Knowledge and Skills:

• Seven or more years of experience in a business management or account support role

• Experience in organising and directing multiple teams and departments

• Experience in planning and leading strategic initiatives

• Excellent written and verbal communication skills

• Versatile abilities and extreme dedication to efficient productivity

• Must possess leadership skills, have experience in supervisory and administrative role.

• Must be well-organized and able to prioritize multiple tasks. Be proactive and risk orientated when making decisions or providing solutions.

• Ability to work independently and in a team and committed to working in and developing a high-quality environment.

• Superior customer service attitude & able to interact with customers and others at all levels.

• Ability to travel and work extended hours as needed.

• Nice to have:

• Experience in supporting and operating across multiple site & multiple

• teams & Multiple Countries

Qualifications and Education:

University degree or equivalent combination of education and experience.

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)