Sales Manager MICE – The Carlton Tower Jumeirah

About Jumeirah & the Hotel:

For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different™ brand promise. Its award winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments. Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.

Situated in the heart of Knightsbridge, one of London’s most exclusive neighbourhoods, the Carlton Tower Jumeirah is the quintessential address in SW1 where heritage meets contemporary luxury. Featuring 186 beautifully appointed guest rooms, 87 of which have the fantastic benefit of a balcony, a rarity for the capital, enabling guests to take full advantage of the stunning views across London. The property also boasts the city’s largest naturally lit swimming pool, situated at the impressive rooftop health club and spa, The Peak, access to the private Cadogan Gardens.

About the Job:

An opportunity has arisen for Sales Manager MICE to join us at The Carlton Tower Jumeirah. The main duties and responsibilities of this role are:

• To effectively manage existing MICE Agencies, for both hotels.

• Undertake sales trips within territory and attend tradeshows as required and determined by annual sales trip and tradeshow planner, upholding corporate travel policy and in line with travel budgets.

• To undertake 10 client site inspection/visits/a week liaising with the Events Team & London Global Sales Office.

• To participate in scheduled sales blitzes & lead closing weeks to maximise opportunities for both London Hotels with the goal to achieve the pre-set targets within such weeks.

• To utilise Delphi and Cvent system in accordance with Jumeirah standards, procedure, and best practice.

• To utilise CRM system in accordance with Jumeirah standards, procedure and best practice.

• Attend weekly Business on the Books review meeting with the events team and undertake proactive responsibility to follow up on leads and assist in conversion within the designated time period.

• To participate in the weekly 1:1 with DOS providing feedback on activities & action plans.

• Working with the events team to set-up a communication to proactively follow up with clients who have used facilities in the past, including clients who have cancelled, to generate bookings.

• To actively use the market intelligence/competitive data supplied from the third parties to secure future business for the hotel on a timely basis.

About you:

The ideal candidate for this position will have the following experience and qualifications:

• Degree or similar level qualification desirable.

• Minimum 2 years in upscale or luxury hospitality field.

• Proven track record of success in revenue generation.

• Word-processing skills, preferably with Microsoft Word, Excel and PowerPoint - Essential

• Experience with Opera/Delphi/Cvent/Salesforce/Lanyon/ – desirable.

• Excellent verbal and written communication skills.

About the Benefits:

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brands in the hospitality industry. This includes…

• Competitive salary + excellent service charge

• 28 holidays inclusive of Bank Holidays

• Extra holiday for significant Birthdays (21.30.40. etc.)

• Life insurance

• Next pension

• Jumeirah perks website access – discount

• F&B and Spa treatment discount

• Lieu day if you work on Bank Holidays

• Dry cleaning of uniform or Business attire

• Meals on duty

• Employee assistance programs

• Wellness benefits – Chiropodist, Flu jabs, and more!

• Taxi service after hours

• Social events & recognitions programs

• Ongoing training & development

• Weeding/Baby gift

• Cycle scheme

• Internal transfer scheme

• Eye test and discount for VDU users

• Dental cash back plan

• External transfer scheme