Job Information
Southern Home Care Services, Inc. eMAR IMPLEMENTATION CONSULTANT in Louisville, Kentucky
Requisition: 2024-142047
ID | 2024-142047 | Line of Business | PharMerica | Position Type | Full-Time |
PharMerica
Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide. If your passion is service excellence and top-quality care come join our team and apply today!
- Complete required implementation, validation checklists, and documentation for new interfaces.
- Review and coordinate implementation components and timelines with all customers, vendors, technology, and support teams to support pharmacy operating procedures in the facility.
- Identify and prioritize issues and concerns the document and communicate to leadership.
- Coordinate in-services, training, and audits in accordance with guidelines and best practice.
- Provides eMAR integration product support to new and existing customers as it relates to the implementation and/or integration process.
- Consult with internal teams, partner companies, new / existing customers, and third party system vendors.
- Problem solves, including field incoming requests, dealing with issues proactively, suggesting solutions that meet and exceeds customer's needs.
- Remote into workstations / applications to troubleshoot and resolve issues.
- Provide post implementation and on-going eMAR / EHR interface integration support by working independently with customers for successful resolution.
- Performs other tasks as assigned.
Education/Learning Experience:
- Required: BA/BS or equivalent experience.
Work Experience:
- Required:
- Must have at least 1 year or more experience working with 3rd party eMAR / EHR systems implementing integration projects and or providing technical product support.
- Extraordinary customer service and relationship management experience.
- Ability to handle multiple customer inquiries and channels simultaneously.
- Desired:
- Preferred experience or working knowledge of one or more of the following products - PointClickCare, QuickMAR, Yardi, Eldermark.
- Experience or working knowledge of the following Microsoft Applications:
- Microsoft Project Online
- Teams
- Sharepoint
- Power Automate
- Forms
- Experience or working knowledge of one or more of the following products:
- AS/400 and or Framework application
Skills/Knowledge:
- Required:
- Ability to professionally communicate contracted customer goals and directives to defined team members and stakeholders
- Excellent communication and customer relationship skills
- Technologically savvy; Intermediate or above computer skills with Microsoft OS and Office applications, Power Automate, Forms, AS 400, and Framework
- Creative solving of technical problems ensuring the ability to deliver integrations across a wide variety of systems.
- Ability to focus on deadlines and deliverables ensuring the ability to deliver successful integrations repeatedly on time and within scope.
- Field support requests and manage problem resolution documentation and ticketing system.
- Valid driver's license
Behavior Competencies:
- Required: Multi-tasking, Project Management, Analytical and technical skills, Written and oral communication skills, Strong interpersonal skills, Planning and organizational skills, Problem solving skills.
Res-Care, Inc., dba BrightSpring Health Services (“ResCare”), is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, r ace, color, national origin, r eligion, disability, age, veteran status, gender identity or s exual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.