Job Description

As our Patient Financial Rep, you’ll work Monday through Friday, 8:00 AM – 4:30 PM.

The Financial Counselor Rep will be responsible for counseling uninsured and or under-insured patients to attempt to obtain a paying funding source. The Financial Counselor Rep will educate patients on their responsibilities and potential options. The Financial Counselor is responsible for accurately and compassionately explaining to the patient their financial obligations during the financial counseling session.

​In this role, the successful candidate must display a strong sense of patient care and attention to detail. You must be able to complete a financial screening for uninsured patients and identify financial assistance programs for patients unable to meet their financial obligations. Provide excellent customer service by continuing going above and beyond to create a great experience for patients. Also, consistently meet productivity goals and drives high quality work output

To thrive in this position, you will need to be calm and attentive as you explain complex financial concepts. You’ll use your prior experience with a variety of software and navigating multiple systems to collect patient information and enter it into multiple computer systems. You will make phone calls to medical centers to solve issues.  You’ll use your communication and problem-solving skills to address billing discrepancies and insurance-related issues.  

Although previous healthcare experience would be helpful, it is not required.  We will teach you our industry-leading technology and a variety of medical terminology to perform at your best and feel good about what you do. Since you will be working in a hospital, you must be up to date on all vaccines (including but not limited to annual flu shot). We can help you with your vaccines at no cost to you. You will also need to pass a background check and drug screen. 

Here’s What You Can Expect

• Engaging with patients to provide detailed explanations of medical bills, insurance coverage, and financial assistance programs. The information you collect will need to be entered into the computer so you will need to feel comfortable in a fast-paced work setting, capable of staying calm under pressure while making the patient feel at ease. You’ll also need to feel comfortable using multiple computer systems and typing quickly and accurately.  

• Helping people who may be very ill or worried. Patients need you to be there for them and listen carefully to ease their anxiety. While you accurately and compassionately explain to the patient their financial obligations during the financial counseling session.

• A team you can rely on. We care about your progress toward career goals. Joining R1 RCM is a great choice to build on your career in healthcare. 

For this US-based position, the base pay range is $15.00 - $20.95 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package. (http://go.r1rcm.com/benefits)

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent (https://f.hubspotusercontent20.net/hubfs/4941928/California%20Consent%20Notice.pdf)

To learn more, visit: R1RCM.com

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R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.

Headquartered near Salt Lake City, Utah, R1 employs over 29,000 people globally and is traded on the Nasdaq stock exchange under the symbol “RCM.”