Senior Community Specialist

at Lucid Software

Raleigh, NC

Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.

Since the company’s founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being named a Fortune Best Workplace in Technology and a 2022 Glassdoor Best Place to Work, inclusion on the Forbes Cloud 100, and ranking in the top 100 on G2’s 2023 Best Global Software Companies. Top businesses use our products all around the world, including customers such as Google, GE, and NBC Universal. Our partners include industry leaders such as Google, Atlassian, and Microsoft.

As a Senior Community Specialist, you'll play a pivotal role in nurturing and growing our vibrant user community. You'll be the driving force behind fostering engagement, facilitating discussions, and providing valuable insights to enhance our products and services. Collaboration with internal teams such as marketing and product management will be key as you represent the voice of our community within Lucid.

In this dynamic role, you'll have the opportunity to shape the direction of our community strategy, leveraging your creativity and passion for building connections to drive meaningful interactions. You'll be the face of Lucid to our users and an important part of their daily experience, embodying our values of innovation and excellence in every interaction.

Responsibilities:

• Cultivate and maintain a thriving community for all Lucid users. Build and execute a community strategy that supports Lucid’s business objectives and serves as a tool for specific teams.

• Build product expertise by completing product support training. Answer community posts and customer tickets, providing thoughtful and timely responses to users. Engage in inspiring conversations about best practices with encouragement and insight.

• Moderate community discussions and analyze community metrics to measure engagement, identify trends, and inform strategic decisions.

• Develop and execute a comprehensive community content strategy with cross-functional content partners to drive engagement and provide value to our community members.

• Grow a community power user engagement program to identify and empower passionate users to become peer supporters, scaling Lucid’s support efforts and building meaningful connections.

• Establish and expand community user groups, helping users understand the value of our products and be successful in their work.

Requirements:

• Bachelor's degree or equivalent work experience.

• Excellent written and verbal communication skills, with the ability to convey complex ideas clearly and concisely.

• Strong interpersonal skills, with a knack for connecting with others, building authentic relationships, and fostering a sense of belonging.

• Proactive and self-motivated, with the ability to prioritize tasks and manage multiple projects simultaneously.

• Analytical mindset, with the ability to interpret data and derive actionable insights.

• Ability to navigate ambiguity and tackle unsolved problems with energy, innovation, and passion.

• Strategic thinking skills to build, share, and execute community vision in a fast-paced and dynamic work environment.

Preferred Qualifications:

• Background in marketing, content, customer success, support, or education roles.

• Familiarity with SaaS products and the technology industry.

• Experience organizing and hosting virtual or in-person events.

• Knowledge of SEO and content marketing principles.

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We welcome diversity at Lucid and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. We honor and support varying backgrounds, beliefs, and perspectives for the benefit of our business, our employees and our products. Lucid is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please email: talentacquisition@lucid.co.