Working Title: IT Business Analyst

Job Class: Information Technology Specialist 3 or 4

Agency: Minnesota IT Services

• Job ID : 76636

• Location : St. Paul

• Telework Eligible : Yes

• Full/Part Time : Full-Time

• Regular/Temporary : Unlimited

• Who May Apply : Open to all qualified job seekers

• Date Posted : 05/14/2024

• Closing Date : 05/28/2024

• Hiring Agency/Seniority Unit : Minnesota IT Services

• Division/Unit : Department of Human Services / Systems & Business Analysis

• Work Shift/Work Hours : Day Shift

• Days of Work : Monday - Friday

• Travel Required : No

• Information Technology Specialist 3 Salary Range: $31.47 - $51.73 / hourly; $65,709 - $108,012 / annually

• Information Technology Specialist 4 Salary Range: $34.95 - $57.65 / hourly; $72,975 - $120,373 / annually

• Job Class Option: Business Analyst

• Classified Status : Classified

• Bargaining Unit/Union : 214 - MN Assoc of Professional Empl/MAPE

• Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Join the 2,600+ professionals of Minnesota IT Services (https://mn.gov/mnit/) (MNIT) who connect Minnesotans to services that will improve their lives. This position serves our partners at Minnesota’s largest state agency, the Department of Human Services (DHS). The MNIT DHS team supports complex and varied technical needs, including systems that provide health care coverage, deliver child protection and welfare services, and provide support for Minnesotans with special needs including mental illness, chemical dependencies, and physical or developmental disabilities.

As an IT Business Analyst, you will perform IT business analysis functions supporting the development of IT application projects. You will use a set of tasks and techniques to successfully act as a liaison among stakeholders in order to understand the structure, policies, and operations of an organization to document requirements and to recommend solutions that enable projects to be successful and goals to be met. You will also work as a liaison between IT and business representatives, analyzing business activities and presenting the findings for analysis of solutions to purchase, implement, or develop. This includes working with development team members by collaborating on the development, testing, deployment, and adoption of solutions. In addition, you will be responsible for communicating and consulting with system user populations concerning system changes and implementation planning for changes and releases.

This position is currently eligible for full-time telework:

• Telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) for Minnesota IT Services allows an employee to perform work from a telework location and an employee may be required to be in the office based on business needs and other dependencies in St. Paul, Minnesota.

• Only candidates located in Minnesota and bordering states (Iowa, North Dakota, South Dakota, or Wisconsin) are telework eligible.

Additional position details:

• The position is being posted at the Information Technology Specialist 3 and the Information Technology Specialist 4 levels; the final classification level will be determined by the selected candidate's qualifications.

Minimum Qualifications

Candidates must clearly demonstrate all of the following qualifications in their resume:

Information Technology Specialist 3 Level:

This position requires a minimum of three (3) years of experience in performing IT business analysis functions.

Experience must also include:

• Gathering data, generating reports, and interpreting results using SQL, Data Mart, and Data Warehouse.

• Gathering and communicating business needs and functional requirements via one or more of the following: High Level Requirements, Use Cases, Test Cases, Specifications, User Stories, Business Process Models, UML Diagrams, and Wireframes.

• Ability to organize and prioritize multiple deadlines while working independently and/or collaboratively as a team to define problems as they arise and recommend alternative solutions.

• Demonstrated problem-solving skills in problem definition, information gathering and research, root cause analysis, alternatives analysis, applying creative solutions to unique and/or immediate problems, and appropriate resolution implementation.

• Ability to communicate clearly, present complex information to users in a comprehensive style, and translate technical and system information for non-technical stakeholders.

• Customer service skills that include active listening, empathy, and problem-solving.

A master’s degree in Information Technology or an IT related field substitutes for three (3) years of experience, OR an IT related bachelor’s degree substitutes for two (2) years, OR an IT related associate’s degree substitutes for one (1) year.

Information Technology Specialist 4 Level:

This position requires a minimum of four (4) years of experience in performing IT business analysis functions.

Experience must also include:

• Gathering data, generating reports, and interpreting results using SQL, Data Mart, and Data Warehouse.

• Gathering and communicating business needs and functional requirements via one or more of the following: High Level Requirements, Use Cases, Test Cases, Specifications, User Stories, Business Process Models, UML Diagrams, and Wireframes.

• Ability to organize and prioritize multiple deadlines while working independently and/or collaboratively as a team to define problems as they arise and recommend alternative solutions.

• Demonstrated problem-solving skills in problem definition, information gathering and research, root cause analysis, alternatives analysis, applying creative solutions to unique and/or immediate problems, and appropriate resolution implementation.

• Ability to communicate clearly, present complex information to users in a comprehensive style, and translate technical and system information for non-technical stakeholders.

• Customer service skills that include active listening, empathy, and problem-solving.

A master’s degree in Information Technology or an IT related field substitutes for three (3) years of experience, OR an IT related bachelor’s degree substitutes for two (2) years, OR an IT related associate’s degree substitutes for one (1) year.

Preferred Qualifications

• Working knowledge of business approaches such as System Development Life Cycle (SDLC), Rationale Unified Process (RUP) and methodologies such as Business Process Modeling (BPM), Unified Modeling Language (UML), Lean Kaizen, structured English, Waterfall, Iterative, and Agile (Scrum/Kanban).

• Experience mentoring and coaching less advanced business analysts and leading and directing multiple business analysts on large complex projects.

• Excellent negotiation and facilitation skills sufficient to participate in discussions among system users, representatives from other state agencies and partner agencies, as well as other IT staff on highly complex and sometimes very sensitive issues.

• Highly developed relationship management skills with experience creating an environment conducive to collaboration, team building, consensus building and conflict resolution.

• Demonstrated understanding of the Healthcare programs the Department of Human Services and MNsure oversees or administers in collaboration with their partners.

• Experience with the Minnesota Eligibility Technology System (METS), specifically using SQL, Data Mart, Data Warehouse, and Reporting to gather data, generate healthcare reports, and interpret results.

• Strong analytical skills with the ability to understand data patterns and trends using data visualization tools such as Power BI and/or Tableau.

Additional Requirements

It is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following:

• SEMA4 Records Check (applies to current and past state employees only)

• Criminal History Check

• Reference Check

• Social Security and Address Verification

• Education Verification

• Other legally required checks

Minnesota IT Services will not sponsor applicants for work visas, including F-1 STEM OPT extensions. All applicants must be legally authorized to work in the United States.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.