Messaging and Collaboration Engineer

Work From Locations

Work from home and on CLIENT site work. The site will be either Stevenage, Bolton or Bristol.

Shift work expected and this is working to a Rota maintained by the support team.

The service support is 7am to 7pm but weekend work and out of hours work is expected (Fujitsu wellbeing practices apply)

The CLIENT Account will also move Fujitsu to be on 24x7 Support soon.

Skills

Technical – Desired

• Proven experience in administering Microsoft Exchange (2013/2016/2019) and Skype for Business

• Familiarity with Blackberry Enterprise Server (BES) administration (desired).

• Strong understanding of email protocols, such as SMTP, IMAP, and POP.

• Experience with email archiving solutions and compliance requirements.

• Knowledge of Active Directory integration with messaging systems.

• Knowledge of VMware (to the extent of working with VM Payloads) with NetApp SAN and Cohesity backups

An advantage, or as applicable

• Microsoft Teams

• Automation of regular BAU processes

Experience and soft skills.

• Knowledge of Fujitsu build standards.

• Team working - ability to work within multi-disciplined teams.

• Flexibility / adaptability – ability to meet the changes in requirements and time scales.

• Interpersonal capability – ability to communicate effectively to both Fujitsu and customer technical and business focused staff.

• Excellent troubleshooting and problem-solving skills.

• Developing good relationships – ability to develop relationships with all parties.

• Decision making – ability to make sound decisions in a timely and effective manner.

• Planning and organisation – ability to demonstrate sound planning and organisation skills..

• A willingness to take ownership of issues and find a way to get them resolved

• Autonomy – make decisions and self-manage delivering to target dates

Responsibilities

Exchange

• Managing Exchange servers, including mailbox databases, connectors, and transport rules.

• Configuring and troubleshooting mail flow, mailbox permissions, and distribution groups.

• Monitoring and optimizing Exchange server performance and security.

Skype

• Supporting Skype for Business services, including setup, configuration, and troubleshooting.

• Managing user accounts, presence, and conferencing features.

• Integrating Skype with Exchange and other collaboration tools.

Blackberry

• Providing Blackberry Enterprise Server (BES) administration and support.

• Configuring and troubleshooting Blackberry devices and services.

• Ensuring Blackberry services integrate effectively with messaging platforms.

Incident and Problem Management:

• Responding to and resolving escalated incidents related to messaging and collaboration tools.

• Performing root cause analysis for recurring issues and implementing preventive measures.

• Collaborating with other IT teams and vendors to resolve complex technical problems

Security and Compliance

• Implementing and enforcing security policies and controls for messaging platforms.

• Participating in security audits and ensuring compliance with regulatory requirements.

• Monitoring for and responding to security incidents related to messaging systems

• the completeness of customer Windows related work requests and quick turn-around responses of asking for more complete and detailed requirements.

• Patching and upgrades of Exchange and Skype systems

• Capacity Management Reporting

• Attending Bi-Weekly Engineering meetings providing progress updates on tasks in progress.

• Ensure server builds adhere to Fujitsu and customer standards for all areas of work undertaken.

• Attend CLIENT and Fujitsu sites when required to ensure deliverables are completed within timescales.

• Raise immediately any risks, issues that may impact (a) costs or (b) delivery to timescales or (c) overall solution deployments.

• Assist in testing activities.

• Raise change requests and present those at both Fujitsu and CLIENT change boards where required.

Please note: It’s still worth applying even if you do not meet all the requirements above. We are passionate about investing in you and your career and if you have the transferable skills/ background in 3 rd Line Support this could be the next opportunity for you.

Your benefits:

• 25 Days annual leave plus public holidays (3 flexible)

• Pension – Double matching contributions of up to 10%

• Life assurance

• Companywide incentive plans

• Your choices (Flexible benefits such as increased holidays / travel / dental critical illness and more)

• Perks at work – employee discounts

• Employee assistance programme / virtual GP

Recruitment process

The recruitment process consists of one stage interviews.

We are a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum/essential criteria for the role. Email EMEIArecruitment@fujitsu.com if you would like to apply through the Disability Confident Interview Scheme.

Achieve together

We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.

We are people centric: Our hybrid work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion

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Requisition ID : 22350