This position coordinates many aspects of the day to day and gameday operations for the JMA Wireless Dome Box Office. This position is specifically responsible for providing excellent customer service to all patrons who attend events at the JMA Wireless Dome through phone, in-person and written interactions. In addition, this position is responsible for managing box office operations during all Men's Lacrosse games and assisting in the management of box office operations during Football & Men's Basketball games. Furthermore, this position is responsible for communicating with patrons on all email communication to the box office email accounts. In addition, this position assists in the coordination of the Football and Men's Basketball program's complimentary ticket requests for home and away contests as well as other sports as assigned. Lastly, this position is responsible for assisting in all aspects of the gameday ticket seller staff scheduling, hiring, and training procedures.