Description

At Amazon we are building a world class last mile operation, significantly complimented by Delivery Service Partners (DSP). Amazon works directly with DSPs to make deliveries to our customers. As a DSP, these high-performing entrepreneurs can now be their own boss managing a fleet of vans/ bikers delivering Amazon packages.

The manager-Account Management will lead and develop the team that works to ensure DSPs are providing reliable capacity to the network, achieving strong performance outcomes while enabling an exceptional DSP experience. They will collect intelligence and data insights from their team and central sources to devise tactical and strategic regional plans to ensure high quality, reliable delivery capacity is consistent, and will partner with cross functional teams for a successful execution.

Key job responsibilities

Responsibilities include (but are not limited to):

• Responsible for the overall quality, performance and reliability of the Delivery Service Partners (DSPs) in their area.

• Drives vision for their area team and creation of quality initiatives, program change initiatives and partner sentiment improvement plans to enable their functional area and ultimately the network to meet and exceed business plan

• Problem-solves for closing gaps between performance and goals. Will set and clarify requirements and expectations for Account manager teams and partners.

• Measures performance, provides feedback, and holds Account Managers accountable for their performance and the performance of their areas.

• Sponsors senior relationships with DSP business owners to foster partnership and insight into mutual programmatic improvement.

• Presents Quality and Reliability metrics regularly to the senior leadership team

• Hires and develops top talent. Creates and implements a talent plan for their area including talent acquisition, performance and career management, learning and development, succession planning, and employee engagement

• Develops strong partner and stakeholder relationships with opposite operations leadership groups (field managers) to ensure strategic and tactical congruence.

• Cultivates strong culture and engagement throughout all levels of the country delivery stations (DS) and operational teams (Field managers)

• Takes proactive steps to ensure that best practices are shared across all departments.

• Works with key business partners such as DSP Program teams, continuous improvement teams (OTR ACES), Finance, audit and compliance team (TRC & CC), Capacity planning, Loss Prevention, IT, HR to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives

A day in the life

You’ll be based at one of our offices and will be travelling to delivery sites frequently. Being on site allows you to stay close to every part of the delivery process and means you have visibility of everything to guide our logistics partners. You’ll look after all elements of our partner relationships, from getting the contracts in place to keeping track of performance.

This role is all about clear communication. You’ll be in daily contact with the partners you manage to make sure they have everything they need to carry out deliveries on time.

About the team

Amazon Logistics, or AMZL, handles ‘last mile’ delivery duties in partnership with third-party distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers’ delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants.

There are two sides to what we do. Our ‘under the roof’ associates process millions of products for dispatch to our delivery teams. Our team is people-focused and supportive, particularly as lots of our people work through the night. We focus mostly on operations, with 24/7 shifts in most of our locations.

Meanwhile, our ‘on the road’ people work with Amazon Flex - a network of delivery contractors. Every year, we continually raise the bar for customer experience with new, innovative delivery services. We look for new ways to overcome industry wide logistics challenges and new ideas to reduce our carbon footprint, supported by a portfolio of cutting-edge vehicles (including Electric Vehicles) and technology to help us do just that.

We are open to hiring candidates to work out of one of the following locations:

Tokyo, JPN

Basic Qualifications

• Bachelor's degree

• 7+ years experience in the either logistics, manufacturing, production, vendor negotiation, sales, distribution or related industry, ideally 3 of which would have been at a role managing team

• Experience in 3rd party company management or key account management

• Demonstrated record of team leadership.

• Must be flexible and able to manage a business that operates continuously

• Business level of English and Japanese

Preferred Qualifications

• MBA

• Bachelor's degree in management, business administration, economics, engineering, marketing

• Experience using analytical, account management, and productivity tools, such as, Oracle Business Intelligence, SalesForce, Tableau, or similar

• 10+ years of relevant work experience in account or relationship management, small business logistics, or retail/vendor/supplier management

• Experience of managing 3rd party companies and key accounts

• Experience leading process improvements through Lean process, Kaizen, and Six Sigma.

• Experience project planning in ambiguous environment

• Strong communication (public speaking and writing)

• Enjoys analytical work and using data to provide thought-provoking and workable solutions

• Proven experience of helping teams achieving goals

• Excited about working in a diverse group and contributing to an inclusive culture

Please check the website below for measures to eliminate unwanted second-hand smoking in each facility:

https://www.amazon.jobs/en/landing_pages/passivesmoking

就業の場所における受動喫煙を防止するための措置に関する事項については、下記リンク先をご覧ください。

https://www.amazon.jobs/jp/landing_pages/passivesmoking

The salary information can be provided individually prior to the 1st interview

賃金に関する条件は、１次面接の前に個別にご案内することができます