We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

Job Description

The opportunity

Manulife Investment Management’s GWAM Asia Operations team covers all aspects of Wealth and Investment operations along with transformation initiatives to optimize and bring efficiencies. We support multiple lines of business within the Investment Division including Retail Wealth and Distribution, Products, Compliance, Portfolio Managers and Trading desks. We work closely with our Asset Management business leaders and Information Technology partners (Quality Assurance, Development, Solution and Business Architects) to ensure we deliver solutions that truly meet our business needs.

We are looking for a methodical and results-driven business analyst to help be a key member of our transformation journey. As a business analyst, you will be responsible for obtaining, analyzing, and documenting business requirements across multiple work streams under the Operations department. We are looking for an individual with solid attention to detail, proactive, curious, analytical and has a good understanding of both Wealth and Investment Operations to document both operational and technical requirements.

As a business analyst, you will be exposed to a variety of differing challenges across multiple projects. The successful candidate will interact with business stakeholders, SMEs, IT developers and Product Owners to understand their challenges, work in collaboration with initiative team members to develop and deliver innovative solutions and take part in ongoing process/solution improvements. This is a role based in Hong Kong.

Role Responsibilities

Working in partnership with our BAU teams of Wealth (Transfer Agency, Dealing, AML/KYC support), Investment Operations (Middle office, Back office), Compliance & Technology teams to:

• Analyze business needs and problems to develop technology requirements and solutions to address needs of the business.

• Participate in client and project meetings to understand the requirements, propose solutions, discover, and diagnose issues, and encourage stakeholder engagement.

• Assist with system implementation work including:

• Impact analysis of implementations at macro and micro levels.

• Prepare business requirements documentation.

• Systems Integration, E2E testing, and User Acceptance Testing (UAT).

• Work effectively and collaboratively with all project teams, carefully managing expectations of internal stakeholders.

• Act as a bridge between business stakeholders and developers to ensure correct technical requirements are documented.

• Assist with Project Manager activities as required.

• Exposed to Agile Project Methodology execution.

• Drive as Product Owner.

• Project Plan.

• Resource Plan.

• Execute user stories, oversee and implement deliverables.

• Assist with implementing transformational initiatives, business process change, process enhancements across the Asia region as well as across multiple business lines of retail wealth & distribution and investments.

• Assist with workflow analysis, business requirements and business impacts for transformations in Front Office, Middle and Back Office.

• Facilitate interdependencies across program streams.

• Coordinate activities with leads in North America, Europe across the larger programs, strategic initiatives, and governance activities (MIS/KPIs/KRIs).

• Manage issues, risks and book of work for Operations.

The position reports to Head of Retail Operations.

Job Requirements

• Preferred: Undergraduate degree holder (Bachelors) in Finance, Computer Science, Mathematics/Statistics, or equivalent.

• 10+ years as Business Analyst (‘BA’) or BA adjacent role within Investment or Transfer agency operations.

• Strong understanding and exposure of Transfer Agency Operations and Investment Operations.

• Proven detail oriented with strong analytical skills.

• Strong interpersonal, written and communication skills.

• Ability to build stakeholder relationships.

• Ability to work under pressure in a rapidly changing environment.

• Ability to manage multiple tasks and meet assigned deadlines.

• Ability to formulate work plans, and identify/raise key risks, issues, and dependencies.

• Proactive with a positive “can do" attitude.

• Exposure to JIRA and Confluence software.

• Proficient at Excel, PowerPoint, and Visio.

• Solid at both waterfall and agile methodologies.

• Proven excellent analytical and problem-solving skills.

• Strong business analysis skills to elicit, document and communicate technical requirements.

• Good problem probing & listening skills.

• Has a systematic approach to frame questions and consolidate views in a structured way.

• Ability to prioritize and set expectations.

• Good sense of business workflow and exception handling.

• Hands on Project Management experience would be a plus.

• Experience working in a large transformation program would be a plus.

• Experience performing complex stakeholder management would be a plus.

• Good at summarizing and presenting complex processes when presenting to Senior Management or Executives.

• Strong verbal and written communication skills in English.

• Communication skills in Cantonese and Mandarin would be a plus.

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

• Values-first cultureWe lead with our Values every day and bring them to life together.

• Boundless opportunityWe create opportunities to learn and grow at every stage of your career.

• Continuous innovationWe invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity and InclusionWe foster an inclusive workplace where everyone thrives.

• Championing Corporate CitizenshipWe build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .