Job Information
Cennox Accounts Receivable Specialist in United States
Accounts Receivable Specialist
Remote
Full Time
Accounting
Mid Level
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Cennox wants all employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Therefore, everyone is encouraged to apply for employment with Cennox.
Cennox is currently seeking an Accounts Receivable Specialist to be responsible for managing a portfolio of large balance strategic accounts by partnering with Operations, Sales and Customer Service. Ensure that credit and collection policies and practices are effectively enforced. Review work orders for service for existing accounts who are past due. Communicate with sales, operations, and customer service on the status of assigned accounts. Coordinate the investigation of UADs, pricing issues, debit and credit memos and other actions as required. Work with third party vendor in the collection of accounts and portal billing issues. Thisfull-time positionoffers vacation, insurance and 401k benefits, and the chance to become part of a rapidly growing company.
Duties and Responsibilities :
Analyze requests for increased limits on existing accounts.
Effectively communicate delinquent balances with internal and external customers.
Resolve customer disputes concerning billing and order entry errors.
Research accounts prepare documentation to support account adjustments to correct billing errors.
Contact customers for payment of past due amounts.
Monitor accounts daily - place accounts on hold, release orders, review collection notes, and aged balances.
Process payments via third party portal
Work with cash applier to ensure the accurate and timely posting of payments.
Submit credit and rebills as needed.
Complete month end reserve review process and submit as needed.
Identify uncollectible accounts for write off and submit to manager for approval
Document communication with customers in ERP notes
Other duties as assigned.
Skills and Requirements:
Ability to learn specialized software programs and navigate company databases
Working knowledge of Microsoft Office (Word, Outlook, Excel}
Strong organizational skills
Excellent oral and written communication ski lls with the ability to present information effectively and efficiently
Abilit y t o wor k i n a fast-pace d environmen t an d interfac e wel l wit h fiel d personnel , manager s , and customers.
Proven ability to multi - task and manage timelines and deadlines
Strong attention to detail, problem solving skills, and customer service skills
Ability to work independently with m i nimum supervision
Experience and Education :
Minimum 2 years’ experience in Accounts Receivable
Associate Degree in business, finance, or accounting experience a plus
Experience working in a share services environment with remote third-party Service Providers, preferred
Experience with Retail Industry preferred
High school diploma or equivalent
PhysicalRequir e ments :
F inger de x teri t y for keyboard i ng and comp ut er usage
Ab ili t y to s i t a n d stay foc u sed for long peri o ds o f ti m e